At Deco Elegance, we strive to provide you with high-quality products and excellent customer service. However, we understand that there may be occasions when you need to return an item. To ensure a smooth and convenient return process, we have established the following refund policy:
30-Day Returns: We offer a 30-day return window from the date of purchase. If you are unsatisfied with your purchase or have changed your mind about the product, you may initiate a return within this timeframe.
Eligibility Criteria: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please ensure that all tags, labels, and accessories are intact and undamaged.
Return Process: To initiate a return, please contact our customer support team. They will guide you through the return process and provide you with the necessary instructions. We may require proof of purchase, such as an order number or receipt, to verify the eligibility of your return.
Shipping Responsibility: Please note that the cost of return shipping will be covered by the customer. We recommend using a trackable shipping service or purchasing shipping insurance for your return to ensure its safe arrival.
Refund Processing: Once we receive the returned item and verify its eligibility, we will initiate the refund process. Refunds will be issued in the original form of payment used during the purchase. Please allow for a reasonable processing time for the refund to reflect in your account.
Non-Refundable Items: Certain items are non-refundable and will not be eligible for a return unless they are defective or damaged during transit. These items may include personalized or customized products. Please review the product description or contact our customer support team for more information before making a purchase.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly by offering a replacement, repair, or refund, depending on the circumstances.
We highly value your satisfaction and want to ensure that you have a positive shopping experience with Store Deco Elegance. If you have any questions or concerns regarding our refund policy or need assistance with a return, please don't hesitate to reach out to our dedicated customer support team.
Thank you for choosing Deco Elegance. We appreciate your business and look forward to serving you again in the future.