Frequently Asked Questions
Who We Are?
- In business since 2013, DecoElegance is an online-only store specializing in elegant home decor and furnishings, with a focus on eco-friendly products.
Where do you ship from?
- We have multiple warehouses across Canada to ensure timely delivery to our customers.
How fast is your shipping?
- We pride ourselves on our fast shipping. Most orders are processed and shipped within 24-48 business hours. The delivery time may vary based on your location and the warehouse from which the item is being shipped.
Are all your products eco-friendly?
- Most all of our products are eco-friendly. We're committed to sustainability and strive to curate products that are both beautiful and kind to the environment.
I don't live in Canada. Do you ship internationally?
- Currently, DecoElegance ships only within Canada to ensure quick and efficient delivery for our customers.
What are your customer service hours?
- Customer service is our priority. Our dedicated team is available from 9 am to 6 pm EST, Monday to Friday. You can reach out to us via email or the contact form on our website.
How can I track my order?
- Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your order on our website or the shipping provider's site.
What is your return policy?
- We aim to ensure our customers are completely satisfied. If you're not happy with your purchase, please check our Return Policy page for detailed information and instructions.
Can I visit a physical store or pick up my order from a warehouse?
- DecoElegance is an online-only store, so we do not have physical storefronts. Currently, we do not offer a pick-up option from our warehouses.
How can I get in touch if I have a specific question or concern?
- You can contact our customer service team via email or through the contact form on our website. We aim to respond within 24 hours on weekdays.
- Details about our loyalty program and other promotional offers can be found on our website. Sign up for our newsletter to stay updated!