FAQs
Frequently Asked Questions
Who We Are?
- In business since 2013, DecoElegance is an online-only store specializing in elegant home decor and furnishings, with a focus on eco-friendly products.
Where do you ship from?
- We have multiple warehouses across Canada to ensure timely delivery to our customers.
How fast is your shipping?
- We pride ourselves on our fast shipping. Most orders are processed and shipped within 24-48 business hours. The delivery time may vary based on your location and the warehouse from which the item is being shipped.
Are all your products eco-friendly?
- Most all of our products are eco-friendly. We're committed to sustainability and strive to curate products that are both beautiful and kind to the environment.
I don't live in Canada. Do you ship internationally?
- Currently, DecoElegance ships only within Canada to ensure quick and efficient delivery for our customers.
What are your customer service hours?
- Customer service is our priority. Our dedicated team is available from 9 am to 6 pm EST, Monday to Friday. You can reach out to us via email or the contact form on our website.
How can I track my order?
- Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your order on our website or the shipping provider's site.
What is your return policy?
- We aim to ensure our customers are completely satisfied. If you're not happy with your purchase, please check our Return Policy page for detailed information and instructions.
Can I visit a physical store or pick up my order from a warehouse?
- DecoElegance is an online-only store, so we do not have physical storefronts. Currently, we do not offer a pick-up option from our warehouses.
How can I get in touch if I have a specific question or concern?
- You can contact our customer service team via email or through the contact form on our website. We aim to respond within 24 hours on weekdays.
- Details about our loyalty program and other promotional offers can be found on our website. Sign up for our newsletter to stay updated!
Our Services
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Home Staging
DecoElegance is a professional home staging service that provides comprehensive solutions to help homeowners sell their properties faster and for a higher price. Home staging is the process of preparing...
Home Staging
DecoElegance is a professional home staging service that provides comprehensive solutions to help homeowners sell their properties faster and for a higher price. Home staging is the process of preparing...
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Exterior Design
At Deco Elegance, we understand that the exterior of your property is just as important as the interior. That's why we offer exceptional exterior design services that are designed to...
Exterior Design
At Deco Elegance, we understand that the exterior of your property is just as important as the interior. That's why we offer exceptional exterior design services that are designed to...
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Interior Design
DecoElegance is a reputable interior design company that offers a wide range of interior design services for residential and commercial clients. Our goal is to create functional and beautiful spaces...
Interior Design
DecoElegance is a reputable interior design company that offers a wide range of interior design services for residential and commercial clients. Our goal is to create functional and beautiful spaces...
