FAQs

Frequently Asked Questions

Who We Are?

  • In business since 2013, DecoElegance is an online-only store specializing in elegant home decor and furnishings, with a focus on eco-friendly products.

Where do you ship from?

  • We have multiple warehouses across Canada to ensure timely delivery to our customers.

How fast is your shipping?

  • We pride ourselves on our fast shipping. Most orders are processed and shipped within 24-48 business hours. The delivery time may vary based on your location and the warehouse from which the item is being shipped.

Are all your products eco-friendly?

  • Most all of our products are eco-friendly. We're committed to sustainability and strive to curate products that are both beautiful and kind to the environment.

I don't live in Canada. Do you ship internationally?

  • Currently, DecoElegance ships only within Canada to ensure quick and efficient delivery for our customers.

What are your customer service hours?

  • Customer service is our priority. Our dedicated team is available from 9 am to 6 pm EST, Monday to Friday. You can reach out to us via email or the contact form on our website.

How can I track my order?

  • Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your order on our website or the shipping provider's site.

What is your return policy?

  • We aim to ensure our customers are completely satisfied. If you're not happy with your purchase, please check our Return Policy page for detailed information and instructions.

Can I visit a physical store or pick up my order from a warehouse?

  • DecoElegance is an online-only store, so we do not have physical storefronts. Currently, we do not offer a pick-up option from our warehouses.

Β How can I get in touch if I have a specific question or concern?

  • You can contact our customer service team via email or through the contact form on our website. We aim to respond within 24 hours on weekdays.
Do you offer any loyalty or rewards program?
  • Details about our loyalty program and other promotional offers can be found on our website. Sign up for our newsletter to stay updated!

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Our Services

  • Home Staging - DecoElegance

    Home Staging

    DecoElegance is a professional home staging service that provides comprehensive solutions to help homeowners sell their properties faster and for a higher price. Home staging is the process of preparing...

    Home Staging

    DecoElegance is a professional home staging service that provides comprehensive solutions to help homeowners sell their properties faster and for a higher price. Home staging is the process of preparing...

  • Exterior Design - DecoElegance

    Exterior Design

    At Deco Elegance, we understand that the exterior of your property is just as important as the interior. That's why we offer exceptional exterior design services that are designed to...

    Exterior Design

    At Deco Elegance, we understand that the exterior of your property is just as important as the interior. That's why we offer exceptional exterior design services that are designed to...

  • Interior Design - DecoElegance

    Interior Design

    DecoElegance is a reputable interior design company that offers a wide range of interior design services for residential and commercial clients. Our goal is to create functional and beautiful spaces...

    Interior Design

    DecoElegance is a reputable interior design company that offers a wide range of interior design services for residential and commercial clients. Our goal is to create functional and beautiful spaces...

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Let customers speak for us

from 970 reviews
Hooded Flannel Blanket Throw

⭐⭐⭐⭐⭐

I purchased the black and red hooded flannel blanket throw, and although I haven’t actually opened it yet because it’s summertime, it sure looks cozy! I’m definitely looking forward to using it when the colder weather arrives this winter. 😊

I was also really impressed with the shipping speed β€” it was phenomenal! I had it delivered within just a couple of days. The service was excellent as well. Great experience overall, and I’m looking forward to getting cozy with this blanket when winter rolls around!

Jill Dietrich
I love it!

I absolutely love the bedding I purchased! The quality is excellent, and it’s so comfortable. The customer service from this company has been fantastic from start to finish. They truly care about their customers, and it shows. I’ll definitely continue buying from them because I love their products. Highly recommend!

Jill Dietrich
Will buy from again and again

Purchased a console sofa table and it is beautiful. And the service was fantastic. Will keep purchasing from this company.

Jill Dietrich

Comforter Bedding Set 3 Piece Buffalo Plaid Red/Black, Double/Queen

Shelly Richard
Coool

Works like a charm

John

Comforter Bedding Set 2 Piece Buffalo Plaid Red/Black, Twin

Shelly Richard
What a steal

I'm super happy to find this console table at half price and I received it in only a few days. It's very easy to assemble but it's bit wobbly so I put a felt pad on one of the legs and problem solved. The legs are quite light in weight though but as long as you're not going to put heavy stuff on top it's fine. I also love its perfect height to put behind my sofa. Overall, I'm happy with my purchase.

Lambie

Insulated Double-Wall Glass Coffee Tea Hot or Cold Beverage Mug 2 Piece Set 500ml, Barista

Edith Levasseur
Console table

Looks great

Diane Temple
2X Couch Console Tables

I want to thank Decoelegance and the staff/owner who helped me with my 2 console tables. I found that when I received them they were too big for the space(my fault). As soon as the call was received to Decoelegance they quickly offered to exchange/return product (no pressure). They sent return labels free of charge. Extraordinary customer service. I ended up keeping them both and would definitely recommend them to others!! Thanks 😊 Decoelegance.

Connie R
Very cute

Very cute

Catalina Gonzalez

Exactly what I was looking for! Perfect size and looks amazing!

Brenda
need pillow for neck and shoulder pain relief

Its very comfortable and easily huggable as I am a side sleeper, but works well even on my back

SANDRA JORDAN
The pillow is good!

I like the pillow, it is narrow but it's comfortable and it does help manage my pain in my shoulder.

lisa donsen
Very comfortable

Very pleased with pillow. I had a pillow a few years back similar in shape. This one is very comfortable.

Cat